Returns Policy

We will refund an item or order if you are not completely satisfied with it provided it is returned to us in its original, unopened packaging with all the accessories and instructions.

To return an item, you will need to contact us within 14 days of receiving the item. If you contact us more than 14 days after delivery, we may be able to accept the goods back, but not at full credit value.

Due to health and safety reasons we are unable to offer refunds on food or drink items including biscuits, chocolates, coffee and water.

Unfortunately we are unable to offer exchanges for items. If you would like to exchange your item for an alternative, we suggest you return the unwanted goods to us for processing and place a new order.

How do I start a return?

To start the returns process please email cs@townleyos.co.uk - with the order number, item code and reason.

Alternatively, you can call our customer service team on 020 8291 1999, Monday to Friday, 9:00am – 5:30pm to start the returns process.

Please note all furntiture lines are non returnable unless faulty.